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CT Race Worx

CT Race Worx is one of the top UTV and 4×4 shops in the USA. We specialize in manufacturing the highest quality UTV parts on the market along with high end custom fabrication for short course, desert and cross country UTV builds as well as 4×4 and Jeep.

Many products are custom made in-house, assuring the customer with the finest quality and innovative modifications for their vehicle proven on the race track. So whether you’re a weekend warrior cruising around and shredding the trails or a racer, we can turn your dreams into a reality.

We stand behind everything we build 100%, and just because our products and services are competition quality, does not mean our prices are. Our sales people are some of the most knowledgeable people in the industry and can answer nearly every question you have before, during and after the sale.

Customer service is something we work very hard on. We’re a small company of a few guys that have a passion for what we do and we’ll take care of your vehicle like it’s our own.

Shipping

In Stock Inventory

Any In Stock items will be shipped within 24-36 hours of order processing Monday through Friday, orders placed on Saturday or Sunday will be processed Monday. Your order confirmation will be updated as soon as shipping is setup.

When the shipping information is provided your order will be updated and tracking will be automatically sent via email. 

Fabricated and or Custom Powdered Coated

Any Fabricated and or Custom Powdered Coated items production times range from 1-2 weeks and will ship once ready, if anything changes our team will respond directly through your email with your order information

When the shipping information is provided your order will be updated and tracking will be automatically sent via email. 

Terms and Conditions

Returns

CT Race Worx takes a tremendous amount of pride in our hand crafted, made in the U.S.A. parts and any items returned to us as unused, not needed, duplicated order or ordered in error must be returned in the same condition as they were when they left our facility.  CT Race Worx goes to great lengths to ensure that our parts are packaged in a way to protect them from drops from standing height when packaged. We understand that shipping companies can sometimes be rough in handling of packages and we pack our products accordingly. If customers receive their purchased product(s) in a box that appears to have been through war, please take photos from several angles and call our office for instructions immediately. Items damaged due to shipper negligence will be replaced at the cost of the shipper. 

Order Claims Policy

CT Race Worx makes every effort to ensure that all orders leave our facility complete and include all necessary hardware or other parts for installation. We recognize that occasionally mistakes can happen and parts may be omitted or items are received in the wrong color or wrong part. CT Race Worx expects that all customers open and inspect packages within 10 days of shipper notification of delivery! All customer claims MUST include photographs of the packaging (including exterior of box) and a photograph of the Packing Slip. CT Race Worx shall be released from any liability for missing hardware or incorrect orders if notification from the receiving customer has not been made by within those 10 days. Customer claims of missing parts or hardware will be investigated by CT Race Worx staff. This includes reviewing boxed weight records, shipping records and tracking and quality assurance review. If it is determined that errors or omissions were our responsibility, CT Race Worx will ship all missing or incorrect items at our expense. Any customer claims which occur AFTER the 10 days of delivery date will result in the customer being held responsible for cost of hardware or replacement parts including shipping charges.

Warranty

CT Race Worx proudly crafts all of our products by hand in the U.S.A. We build our parts to withstand the toughest of conditions and we believe that factory parts will fail the customer before our parts will, as long as they have been installed correctly and have not been modified, altered, improperly installed or otherwise not used as originally intended. We guarantee our parts for life to the original purchaser and will replace any defective parts after receiving the customer notification and the following:

  • Date of original purchase – if through a third party we need the invoice
  • Name, address, phone and email contact information
  • Vehicle information (Year, Make, Model)
  • Who performed the installation and approximate date of install
  • Type of incident and details of part failure (location, terrain, speed, etc.)
  • Were any other vehicles or objects involved?
  • Photos of damage while parts are STILL on vehicle

The customer will ship the damaged part to CT Race Worx with the above information. Our staff will examine the part(s) and determine if failure was due to craftsmanship, material failure or any other factors which would be warrantied. CT Race Worx will notify the customer to discuss findings. If our part(s) are determined to be responsible, CT Race Worx will replace the part(s) at no cost to the customer with the exception of shipping. If it is found that the part(s) have been modified, altered, improperly installed or otherwise not used as originally intended, the customer shall bear all financial responsibility for replacement part(s), hardware and shipping charges.

Privacy Policy

This privacy policy sets out how CT Race Worx uses and protects any information that you give CT Race Worx when you use this website. CT Race Worx is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. CT Race Worx may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@ctraceworx.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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